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I had an excellent experience with Palgrave Macmillan. They responded promptly. I signed my contract in Dec. 2017 and the book came out as an eBook at the beginning of Aug. 2018 and in print just a few weeks later. There were a few minor bumps along the way, but nothing at all significant. They were helpful, honest and effective. I was very pleased with my experience working with them. My book was published through the Hispanic Urban Studies Series.